RI Energy News Release

Updated website. We’ve redesigned our website with a simpler, more streamlined experience.

· My Business Account portal removal. Because our account online interface is more streamlined, there will no longer be a dedicated My Business Account option for commercial customers on the new website.

· Bill updates. New bill designs offer more information and options available to customers.

· Account/Profile updates. Starting on August 19, customers can log in to update their online profile password, payment preferences and alerts.

· Bulk pay. Customers with five or more accounts can retain bulk pay functionality when they enroll in direct deposit via full amount or full-bill-amount, auto bill pay options. Customers that pay by check will be unable to pay in bulk, but they can enroll before August 19 to ensure autopay in bulk is uninterrupted. They will still be able to enroll after August 19.

· Updated payment process. We’ve updated our payment options, which will require customers to reenroll in select payment methods.

· Paperless billing. To enroll in paperless billing, customers will need to have an online profile on our website. Commercial businesses can continue receiving paperless bills via email for each summarized amount. Summary bills will continue but will no longer be available for paperless billing.

· Summary billing. Commercial customers must have more than five accounts to receive a summary bill and cannot be enrolled in paperless billing, budget billing or net metering.

· Dedicated RIE contacts. Commercial customers that could previously analyze energy usage or group, filter, search and sort accounts online, will no longer have those features available. If you have questions, please contact Hannah Kirk at HKirk@RIEnergy.com or Bryan Esquivel at BBEsquivel@RIEnergy.com for additional help.

· New phone numbers. We’ve switched to one centralized customer service number for both electric and gas services (1-855-743-1101), as well as a new number to use when texting an outage – 743674 (RIEMSG).

· Services. Beginning on August 19., customers will be able to start/stop their service online. Businesses that are moving locations must call the RIE contact center at 1-855-743-1101.

Throughout and after the rollout process, there will be multiple opportunities for engagement from all impacted by these changes. Comprehensive engagement will be achieved through various formats, including direct mail, advertising, webinars and more. Our new customer contact center will be ready to assist our commercial customers and handle all service requests daily from 8 a.m. - 7 p.m.

In the next few weeks, we will provide you with a social media toolkit to help you communicate these changes with your constituents and answer any questions they may have about the rollout process and transition. We want to make sure you are well informed and can address any questions that may arise in the business community if they should ask.

On behalf of our 1,300 local team members, we will continue to be a customer-focused organization, connecting nearly 800,000 of our neighbors with safe and reliable energy solutions. In 2023 alone, these dedicated employees delivered the best electric reliability performance and gas response by any energy company in state history. Like you, our dedication to the Ocean State will never change.

If you have any questions about the changes outlined above, visit www.RIEnergy.com/changes or feel free to call me directly at 508-341-9659 or by email at BESchuster@RIEnergy.com.